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Liquor Retail Employee Training
In Ontario, every worker involved in the sale, service, sampling or delivery of liquor or in taking orders for the sale of liquor needs to be certified through an AGCO approved program.
This includes:
- Every person involved in the sale, service, sampling or delivery of liquor or in taking orders for the sale of liquor.
- Security staff employed by the licensee or used by stadiums.
- Employees selling or service liquor from motorized vending carts, as well as course marshals for Golf Course Endorsement holders.
Your Certificate
It is recommended for all liquor licensees to keep a copy of their and their employees’ certifications. AGCO Inspectors may ask a licensee for proof of a staff member’s certification at any time. Once you have successfully completed your final exam, you will immediately be issued a printable certificate as well as a digital certificate which can be viewed on your mobile device or stored in the free Worksite Wallet App (iOS & Android). You will also be sent a plastic wallet card which typically arrives within 3-4 business days. The passing grade for the final exam is 80%. You will have up to 2 attempts to pass your exam.
| Average Duration: 2 Hours | |
| Certificate Valid for 5 Years | |
| Printable Certificate Upon Completion | |
| Plastic, Digital, & Printable Certificate | |
| 2 Exam Attempts | |
| AGCO Approved Training | |
| Self-Paced, Available 24/7 | |
| Live Student Support | |
| Permanent Record of Training | |
| User Management Tools Available |
Course Outline
1. Course Introduction
This module introduces trainees to the course. It breaks down what the course is about, some of the tools and resources available to learners, and lays out course learning objectives.
2. The Regulatory Framework
The second module equips you with information about the regulatory framework and standards governing the sale and delivery of liquor in retail environments.
3. Retail Environments
This module describes what types of retail environments there are in Ontario and what requirements exist in these environments around activities like liquor sampling, advertising and promotions, packaging, displays, signage and storage.
4. Retail Sales: Requirements and Compliance
This module reviews the key requirements around the sale of liquor such as acceptable forms of identification, tips to spot fake identification, how to identify groups that must be refused the sale of liquor, and how to abide by record keeping and reporting requirements.
5. Deliveries: Requirements and Compliance
The fifth module covers the responsible delivery of liquor including who can and can’t deliver liquor, how to responsibly complete a delivery, and how to properly keep records for licensing requirements.
6. Recognizing Intoxication
This module is all about recognizing intoxication in people through the use of physical, social and psychological indictors and how to manage the situation through a variety of strategies.
7. Handling Difficult Situations and Refusals
The final module explores ways to coordinate effectively with co-workers to ensure responsible alcohol sales. This includes effective communication and de-escalation techniques, recognizing situations in which licensed businesses should refuse alcohol sales or delivery, and providing assistance to intoxicated and vulnerable customers.
Bulk Discounts. Free Tools.
Depending on how many training credits you purchase, you may receive a discount. Once purchased, training credits may be used to assign training to users in your account or held for future use.
In addition to the training that you purchase, you will also have access to a number of free training management tools. These tools allow you to add and manage users in your account, distribute training courses, view training progress, print certificates, view records of training, and create customized certification reports to ensure your users are always in compliance.
Additional Services
We put our team of professionals to work to build solutions that improve results, save time, relieve your budget and keep your people safe. In addition to our training programs, we also provide Consulting Services, Train The Trainer Solutions, Course Authoring, and Integration services.
