Liquor Retail Employee Training

19,95 $

Remises sur quantités

1 - 9 $19.95/unit
10+ $14.95/unit
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Liquor Retail Employee Training

In Ontario, every worker involved in the sale, service, sampling or delivery of liquor or in taking orders for the sale of liquor needs to be certified through an AGCO approved program.

This includes:

  • Every person involved in the sale, service, sampling or delivery of liquor or in taking orders for the sale of liquor.
  • Security staff employed by the licensee or used by stadiums.
  • Employees selling or service liquor from motorized vending carts, as well as course marshals for Golf Course Endorsement holders.

Your Certificate

It is recommended for all liquor licensees to keep a copy of their and their employees’ certifications. AGCO Inspectors may ask a licensee for proof of a staff member’s certification at any time. Once you have successfully completed your final exam, you will immediately be issued a printable certificate as well as a digital certificate which can be viewed on your mobile device or stored in the free Worksite Wallet App (iOS & Android). You will also be sent a plastic wallet card which typically arrives within 3-4 business days. The passing grade for the final exam is 80%. You will have up to 2 attempts to pass your exam.

Average Duration: 2 Hours
Certificate Valid for 5 Years
Printable Certificate Upon Completion
Plastic, Digital, & Printable Certificate
2 Exam Attempts
AGCO Approved Training
Self-Paced, Available 24/7
Live Student Support
Permanent Record of Training
User Management Tools Available

Course Outline

1. Course Introduction

This module introduces trainees to the course. It breaks down what the course is about, some of the tools and resources available to learners, and lays out course learning objectives.

2. The Regulatory Framework

The second module equips you with information about the regulatory framework and standards governing the sale and delivery of liquor in retail environments.

3. Retail Environments

This module describes what types of retail environments there are in Ontario and what requirements exist in these environments around activities like liquor sampling, advertising and promotions, packaging, displays, signage and storage.

4. Retail Sales: Requirements and Compliance

This module reviews the key requirements around the sale of liquor such as acceptable forms of identification, tips to spot fake identification, how to identify groups that must be refused the sale of liquor, and how to abide by record keeping and reporting requirements.

5. Deliveries: Requirements and Compliance

The fifth module covers the responsible delivery of liquor including who can and can’t deliver liquor, how to responsibly complete a delivery, and how to properly keep records for licensing requirements.

6. Recognizing Intoxication

This module is all about recognizing intoxication in people through the use of physical, social and psychological indictors and how to manage the situation through a variety of strategies.

7. Handling Difficult Situations and Refusals

The final module explores ways to coordinate effectively with co-workers to ensure responsible alcohol sales. This includes effective communication and de-escalation techniques, recognizing situations in which licensed businesses should refuse alcohol sales or delivery, and providing assistance to intoxicated and vulnerable customers.

Bulk Discounts. Free Tools.

Depending on how many training credits you purchase, you may receive a discount. Once purchased, training credits may be used to assign training to users in your account or held for future use.

In addition to the training that you purchase, you will also have access to a number of free training management tools. These tools allow you to add and manage users in your account, distribute training courses, view training progress, print certificates, view records of training, and create customized certification reports to ensure your users are always in compliance.

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Additional Services

We put our team of professionals to work to build solutions that improve results, save time, relieve your budget and keep your people safe. In addition to our training programs, we also provide Consulting Services, Train The Trainer Solutions, Course Authoring, and Integration services.

Consulting Services

It is our mandate to develop plans and programs that meet the unique needs and environments where staff carry out their work on a daily basis, creating customized programs that deal with risks specifically for each situation.

Our consulting services include OHS Auditing, Safety Policy Development, Procedure Writing, Training Needs Analysis, Safety Inspections, Job Safety & Hazard Analysis, Emergency Response Planning, and Fall Prevention & Detection.

Train the Trainer

Customize and control the learning experience of your staff or customers with our Train the Trainer offerings and enjoy the peace of mind that comes with our lifetime complimentary update service.

These packages educate new trainers on how to deliver in-person training to adult learners. Packages include Instructor Certification courses, expanded reference manuals, ready to customize classroom presentations, exam templates, certificates, and participant guides for students.

Program Authoring

Deliver original content courses to your staff to address the unique hazards associated with your workplace.

Our team of industry leading instructional designers and subject matter experts are able to develop defensible, effective, and efficient training programs that you can deliver as elearning content, self-learning course books, reference materials for classroom teaching, or as an app that integrates with existing frameworks. Training programs can be something that is built from scratch, or modified using pre-existing course materials from our library or your own.