FAQ: JHSC Online Training

Course Format

The online JHSC training sessions are delivered by a live instructor online over a 3-day period, taking place virtually between 8:30 am and 4:30 pm. Please log in by 8:00 am on the first day to allow time for any potential technical challenges when joining the sessions and for ID verification.

Attendance

You will receive an email notification with a link to your Zoom Class prior to your start date. Do not delete this email, as it is how you will register for the class. Click the link in the email to register for the course, and you will receive an email from the course instructor with a link to the online classroom. Please keep that email, as you will need to use the same link to join the sessions on days 2 and 3.

Identity Verification

At the start of each training day, you will be asked to display one piece of valid government-issued photo identification to the instructor and moderator. This is a requirement of the Ministry of Labour to verify your identity. You will only need to show the instructor and moderator your name and picture, so please ensure the rest of the ID is covered to hide additional personal details.

Course Materials

Hard copies of the Participant Guide, Workbook, and Ontario Green Book will be mailed to the address provided at the time of purchase. Please contact our support team (support@worksite.ca or 1-866-756-5552) if you don't receive these materials 2 business days prior to the start of your training.

Device Requirements

• Reliable Internet Connection
• Headset & microphone
• Webcam
• A computer that meets the system requirements*

Training Platform

Joining The Training Session

Etiquette

Please think of yourself as still in a classroom and be mindful of the following:

Appearance

Please plan to dress appropriately for an in-person classroom training, as you will be required to have your webcam turned on during the session.

Location

Please locate yourself in an area or room appropriate for public viewing. Please find a quiet space. Make arrangements in advance to avoid distractions from the TV, music, children, spouses, other family members, pets, or multitasking with other activities.

Behaviour

Please conduct yourself professionally as you would in an in-person classroom training, i.e., activities such as vaping or smoking are not permitted during the training session.

Audio / Visual

When joining the session, Zoom will offer the option to join the audio conference portion by computer. Please ensure you select this option. This will permit you to participate fully in the training session. Upon entering the session, each student will be automatically muted to avoid echo and background noise and optimize the learning experience for everyone. 

During the lecture portions of the session, please ensure you mute yourself for the same reason as listed above. You can use the “raised hand” icon to request the instructor’s attention to ask to be unmuted in order to speak. You can also use the chat and/or Q&A features to type your questions and comments to the instructor and moderator.

During the breakout sessions, you will need to unmute yourself to communicate verbally during group work.

Webcams should be on at all times, except during breakout sessions and breaks. This is so that the instructor, moderator, and other attendees can still see you.

Power Outage And Internet Connection Disruption

In the event of any power outages or internet connectivity disruption from the instructor’s end, Worksite Safety has a contingency plan to re-establish the session.

Remain connected. In the online classroom, the host and moderator will return shortly and resume the course.

Host / Moderator

There will be a moderator available to answer your questions on the use of the Webex Training platform. They can provide troubleshooting assistance. Please use the actions in the sequence provided to request their support:

1. Use the chat or Q&A features to send a message to the moderator.
2. Email them at support@worksitesafety.ca 
3. Call them at 1-866-756-5552

System Requirements*

Supported Operating Systems

Windows

• Windows 7 32-bit/64-bit

• Windows 8 32-bit/64-bit

• Windows 8.1 32-bit/64-bit

• Windows Server 2008 64-bit

• Windows Server 2008 R2 64-bit

• Windows 10

• Windows 10 Enterprise LTSB

Mac OS X

• 10.13 • 10.14 • 10.15

Minimum System Requirements

Windows

• Intel Dual-Core CPU 2.XX GHz or AMD processor

• 2 GB of RAM recommended

• JavaScript and cookies enabled on browser

• Java isn't required for Mozilla Firefox and Google Chrome users

Mac OS X

• Intel CPU-based (2 GB of RAM minimum)

• JavaScript and cookies enabled on browsers

• Oracle Java 6 to Oracle Java 8

Browsers

Windows

• Internet Explorer 11

• The Edge browser is supported only for starting and joining meetings, events, training sessions, or support sessions in Webex Meetings, Webex Training, Webex Events, and Webex Support

• Mozilla Firefox 52 and later versions are fully supported in Windows

• Mozilla Firefox ESR is not supported

• Google Chrome 32-bit/64-bit

• Windows Edge Chromium is supported

Mac OS X

• Firefox 52 and later is fully supported in Mac OS X

• Safari 11 and later • Google Chrome 32-bit/64-bit